Privacy Policy

Last Updated: December 10, 2024

1. Introduction

Welcome to AdOperative ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered advertising platform and related services (the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, company name, and business information when you register.
  • Profile Data: Brand information, website URLs, brand voice preferences, and marketing goals.
  • Payment Information: Billing address and payment details (processed securely by Stripe).
  • Communications: Messages, support requests, and feedback you send us.

2.2 Information from Third-Party Platforms

When you connect your advertising accounts, we may access:

  • Meta (Facebook/Instagram): Ad account information, campaign data, performance metrics, and audience insights.
  • Google Ads: Campaign performance, ad groups, keywords, and conversion data.
  • TikTok Ads: Ad performance metrics, campaign structure, and audience data.
  • LinkedIn: Company page data and advertising campaign metrics (if applicable).

Important: We only access data necessary to provide our Service. We do not access your personal social media posts, private messages, or data unrelated to advertising.

2.3 Automatically Collected Information

  • Usage Data: Pages viewed, features used, time spent, and interactions within our platform.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Cookies and Tracking: We use cookies and similar technologies for functionality and analytics.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Service
  • Generate AI-powered advertising content tailored to your brand
  • Analyze competitor advertisements (using only publicly available data)
  • Process payments and manage subscriptions
  • Send transactional emails and service updates
  • Provide customer support
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

We do NOT:

  • Sell your personal information to third parties
  • Share your advertising data with other users or competitors
  • Use your data for purposes unrelated to our Service

4. Third-Party Services and Data Sharing

4.1 Payment Processing (Stripe)

We use Stripe for payment processing. Stripe collects and processes payment information in accordance with their Privacy Policy. We do not store your full credit card details on our servers.

4.2 Meta Platforms (Facebook/Instagram)

Our integration with Meta is governed by the Meta Platform Terms and Meta Privacy Policy. Data accessed through Meta APIs is used solely for providing advertising services you request. You may revoke access at any time through your Meta Business Settings.

4.3 Google Ads

Our use of Google Ads data complies with Google API Services User Data Policy. We only access data necessary to display your campaign performance and manage ads on your behalf. AdOperative's use and transfer of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.

4.4 TikTok Ads

Our TikTok integration complies with TikTok's Privacy Policy and developer terms. We access only the advertising data necessary to provide our Service.

4.5 AI Services (Google AI)

We use Google's AI services for content generation. Your inputs and generated outputs may be processed by Google's systems. We do not share identifiable personal information with AI services beyond what is necessary for content generation.

4.6 Analytics

We may use analytics services to understand how users interact with our Service. These services may collect anonymized usage data.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

  • Personal account data is deleted within 30 days
  • Anonymized analytics data may be retained indefinitely
  • Data required for legal compliance may be retained as required by law

6. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Employee access restrictions and training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You may request a copy of your personal data at any time.

7.2 Correction

You may update your account information through your dashboard settings.

7.3 Deletion

You may request deletion of your account and associated data. Some data may be retained for legal or legitimate business purposes.

7.4 Revoking Third-Party Access

You may disconnect your Meta, Google, TikTok, or other accounts at any time through your AdOperative dashboard or directly through those platforms' settings.

7.5 Marketing Communications

You may opt out of promotional emails using the unsubscribe link in any marketing email.

8. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our servers and service providers are located. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to request deletion of personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights including:

  • Right of access to your data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us at privacy@adoperative.com.

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns:

  • Email: privacy@adoperative.com

For data protection inquiries in the EU, you may also contact your local data protection authority.